Dates: Return Policy
At TheOrientalCarpet.com, we acknowledge that the quest for the perfect rug can be an expedition, and sometimes, it’s alright if things don’t quite match your expectations. Hence, we provide a hassle-free return policy to ensure your absolute satisfaction.

Return Process: Should your rug fail to meet your needs or preferences, you have the option to return it within 7 days of receiving your order. Here’s a breakdown of our return process:

Contact Customer Service: Initiate the returns process by reaching out to our dedicated customer service team via email at returns@theorientalcarpet.com.
Buyer Responsibility: The buyer will bear all return shipping costs and insurance. A tracking number must be emailed within the 7-day period.

Condition of Returned Item: Please ensure that the rug is returned unused, undamaged, and in its original packaging (if applicable).
Refund Processing: Upon receipt of your return package, refunds are promptly processed within 7 business days. We value your time and endeavor to ensure a seamless refund experience.

Refund Eligibility: For a full refund, ensure that your returned rug meets the following criteria:

Returned within 7 days of receiving your order.
Returned in its original condition, with all tags attached.
Clearance items are non-returnable, as indicated at the time of purchase.
Additional Policies:

Exclusions: Custom-made rugs, personalized items, and rugs damaged after delivery due to customer negligence are not eligible for returns.

Restocking Fee: A restocking fee may be deducted from the refund amount to cover the cost of processing the return and returning the item to inventory.

Exchange Policy: Customers may exchange their rug for a different size, style, or color, subject to availability and any associated costs or restrictions.

Damaged or Defective Items: In the event of a damaged or defective item, please provide photographic evidence and contact our customer service team for further assistance.

Time Frame for Returns: Returns are accepted within 7 days of receiving your order. This window ensures that customers have sufficient time to assess their purchase and initiate the return process.

Refund Method: Refunds will be issued back to the original payment method, and processing times may vary depending on the payment provider.
At TheOrientalCarpet.com, we aim to make your shopping experience delightful from start to finish. Should you have any inquiries or require assistance with your return, our dedicated team is here to guide you every step of the way.

Thank you for choosing TheOrientalCarpet.com.